body { overflow-x: hidden; }
.shell { display: grid; grid-template-columns: 248px 1fr; min-height: 100vh; }

/* Barra lateral */
.side { position: sticky; top: 0; height: 100vh; display: flex; flex-direction: column; gap: 22px; padding: 20px 14px; border-right: 1px solid var(--linea); background: #0d0d10; }
.side .brand-mark { padding: 0 8px; }
.side .brand-mark small { display: block; max-width: 150px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.menu { display: flex; flex-direction: column; gap: 2px; flex: 1; overflow-y: auto; }
.menu a { display: flex; align-items: center; gap: 11px; padding: 9px 10px; border-radius: 8px; color: var(--tenue); font-size: .9rem; font-weight: 500; transition: background .15s, color .15s; }
.menu a i { font-style: normal; width: 18px; text-align: center; font-size: .9rem; opacity: .8; }
.menu a:hover { background: rgba(255,255,255,.04); color: #fff; }
.menu a.on { background: rgba(225,6,0,.12); color: #fff; box-shadow: inset 2px 0 0 var(--rojo); }
.menu a.on i { color: var(--rojo-viv); opacity: 1; }
.menu .count { margin-left: auto; font-family: var(--mono); font-size: .7rem; background: var(--rojo); color: #fff; border-radius: 99px; padding: 1px 7px; }
.menu .count:empty { display: none; }
.menu-sep { font-family: var(--mono); font-size: .66rem; letter-spacing: .14em; text-transform: uppercase; color: #5f5f68; padding: 16px 10px 6px; }
.me { border-top: 1px solid var(--linea); padding: 14px 8px 0; display: flex; align-items: center; gap: 10px; }
.me .who { flex: 1; min-width: 0; font-size: .85rem; }
.me .who b { display: block; color: #fff; font-weight: 600; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.me .who span { font-family: var(--mono); font-size: .7rem; color: var(--tenue); }
.me button { background: none; border: 1px solid var(--linea-2); color: var(--tenue); border-radius: 7px; padding: 6px 8px; cursor: pointer; font-size: .75rem; }
.me button:hover { color: #fff; border-color: #fff; }
.avatar { flex: 0 0 auto; width: 34px; height: 34px; border-radius: 50%; display: grid; place-items: center; font: 700 .78rem var(--mono); color: #fff; background: var(--noir-4); border: 1px solid var(--linea-2); }
.avatar.red { background: rgba(225,6,0,.2); border-color: rgba(225,6,0,.5); }

/* Cabecera */
.main { min-width: 0; display: flex; flex-direction: column; }
.top { position: sticky; top: 0; z-index: 20; display: flex; align-items: center; gap: 14px; height: 64px; padding: 0 28px; border-bottom: 1px solid var(--linea); background: rgba(11,11,13,.85); backdrop-filter: blur(12px); }
.crumbs { flex: 1; min-width: 0; font-family: var(--display); font-weight: 700; font-size: 1.2rem; color: #fff; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.crumbs .code { font-family: var(--mono); color: var(--rojo-viv); font-size: .95rem; margin-right: 8px; }
.top-actions { display: flex; gap: 8px; flex-wrap: wrap; }
.burger { display: none; background: none; border: 0; color: #fff; font-size: 1.4rem; cursor: pointer; }
.banner { margin: 16px 28px 0; padding: 11px 16px; border-radius: 9px; font-size: .86rem; border: 1px solid rgba(245,165,36,.4); background: rgba(245,165,36,.08); color: #f6d9a6; }
.banner a { color: #fff; text-decoration: underline; }
.content { padding: 24px 28px 60px; min-width: 0; animation: riseIn .35s ease both; }

/* Piezas comunes */
.panel { background: var(--noir-2); border: 1px solid var(--linea); border-radius: 12px; padding: 20px; min-width: 0; }
.panel h3 { font-size: 1rem; margin-bottom: 14px; display: flex; align-items: center; justify-content: space-between; gap: 10px; }
.panel h3 small { font: 500 .72rem var(--mono); color: var(--tenue); }
.grid { display: grid; gap: 16px; }
.g2 { grid-template-columns: repeat(2, minmax(0, 1fr)); }
.g3 { grid-template-columns: repeat(3, minmax(0, 1fr)); }
.g-wide { grid-template-columns: minmax(0, 2fr) minmax(0, 1fr); }
.kpis { display: grid; grid-template-columns: repeat(6, minmax(0, 1fr)); gap: 12px; margin-bottom: 16px; }
.kpi { background: var(--noir-2); border: 1px solid var(--linea); border-radius: 12px; padding: 16px; position: relative; overflow: hidden; }
.kpi small { font: 500 .66rem var(--mono); text-transform: uppercase; letter-spacing: .1em; color: var(--tenue); }
.kpi b { display: block; font-family: var(--display); font-size: 1.9rem; color: #fff; margin-top: 4px; line-height: 1.1; }
.kpi span { font-size: .76rem; color: var(--tenue); }
.kpi.accent::after { content: ""; position: absolute; left: 0; top: 0; bottom: 0; width: 3px; background: var(--rojo); box-shadow: var(--glow); }
a.kpi:hover { border-color: var(--linea-2); }
.chart-box { position: relative; height: 260px; }
.chart-box.sm { height: 220px; }

.toolbar { display: flex; flex-wrap: wrap; gap: 10px; align-items: center; margin-bottom: 16px; }
.toolbar input, .toolbar select { width: auto; min-width: 150px; padding: 8px 11px; font-size: .86rem; }
.toolbar input[type=search] { min-width: 220px; flex: 1; }
.toolbar input[type=date] { min-width: 0; color-scheme: dark; }
.seg { display: inline-flex; flex-wrap: wrap; background: var(--noir-2); border: 1px solid var(--linea); border-radius: 9px; padding: 3px; gap: 2px; }
.seg button { border: 0; background: transparent; color: var(--tenue); font: 500 .82rem var(--sans); padding: 6px 12px; border-radius: 6px; cursor: pointer; }
.seg button:hover { color: #fff; }
.seg button.on { background: var(--noir-4); color: #fff; }
.seg button b { font-family: var(--mono); font-size: .72rem; color: var(--tenue); margin-left: 4px; font-weight: 500; }

.table-wrap { overflow-x: auto; border: 1px solid var(--linea); border-radius: 12px; background: var(--noir-2); }
table { width: 100%; border-collapse: collapse; font-size: .87rem; }
th { text-align: left; font: 500 .68rem var(--mono); text-transform: uppercase; letter-spacing: .1em; color: var(--tenue); padding: 12px 14px; border-bottom: 1px solid var(--linea); white-space: nowrap; background: #101014; }
td { padding: 12px 14px; border-bottom: 1px solid var(--linea); vertical-align: middle; }
tr:last-child td { border-bottom: 0; }
tbody tr { transition: background .12s; }
tbody tr.link { cursor: pointer; }
tbody tr.link:hover { background: rgba(255,255,255,.025); }
td .sub { display: block; font-size: .78rem; color: var(--tenue); }
td.code, .code-txt { font-family: var(--mono); color: var(--rojo-viv); font-weight: 500; white-space: nowrap; }
td.nowrap { white-space: nowrap; }
.empty { text-align: center; padding: 48px 20px; color: var(--tenue); }
.empty b { display: block; color: #fff; font-family: var(--display); font-size: 1.1rem; margin-bottom: 4px; }
.pager { display: flex; justify-content: space-between; align-items: center; margin-top: 12px; color: var(--tenue); font-size: .84rem; }

.pill { display: inline-flex; align-items: center; gap: 6px; font: 500 .72rem var(--mono); padding: 3px 9px; border-radius: 99px; border: 1px solid; white-space: nowrap; text-transform: lowercase; }
.pill::before { content: ""; width: 6px; height: 6px; border-radius: 50%; background: currentColor; }
.st-abierto { color: #FF6B5E; border-color: rgba(255,46,46,.4); background: rgba(255,46,46,.08); }
.st-asignado { color: #7FB0FF; border-color: rgba(59,130,246,.4); background: rgba(59,130,246,.08); }
.st-pendiente { color: #F5C451; border-color: rgba(245,165,36,.4); background: rgba(245,165,36,.08); }
.st-solucionado { color: var(--verde-viv); border-color: rgba(16,199,74,.4); background: rgba(16,199,74,.08); }
.st-cerrado { color: #A0A0AA; border-color: rgba(160,160,170,.35); background: rgba(160,160,170,.06); }
.pr { font: 500 .72rem var(--mono); }
.pr-urgente { color: var(--rojo-viv); } .pr-alta { color: #FF9A5C; } .pr-media { color: var(--texto); } .pr-baja { color: var(--tenue); }
.cat { display: inline-flex; align-items: center; gap: 6px; font-size: .82rem; white-space: nowrap; }
.cat::before { content: ""; width: 8px; height: 8px; border-radius: 2px; background: var(--c, #6b6b74); }
.tag { font: 500 .7rem var(--mono); padding: 2px 8px; border-radius: 5px; background: var(--noir-4); color: var(--tenue); }

/* Detalle del ticket */
.ticket-layout { display: grid; grid-template-columns: minmax(0, 1fr) 320px; gap: 18px; align-items: start; }
.thread { display: flex; flex-direction: column; gap: 12px; }
.msg { display: flex; gap: 12px; }
.msg .bubble { flex: 1; min-width: 0; background: var(--noir-2); border: 1px solid var(--linea); border-radius: 12px; padding: 14px 16px; }
.msg .head { display: flex; justify-content: space-between; gap: 10px; flex-wrap: wrap; font-size: .8rem; color: var(--tenue); margin-bottom: 8px; }
.msg .head b { color: #fff; font-weight: 600; font-size: .88rem; }
.msg .body { white-space: pre-wrap; word-break: break-word; font-size: .92rem; color: #e2e2e6; }
.msg.out .bubble { border-color: rgba(225,6,0,.35); background: linear-gradient(180deg, rgba(225,6,0,.06), transparent 60%), var(--noir-2); }
.msg.note .bubble { border-style: dashed; border-color: rgba(245,165,36,.45); background: rgba(245,165,36,.05); }
.msg .kind { font: 500 .66rem var(--mono); text-transform: uppercase; letter-spacing: .1em; }
.msg.out .kind { color: var(--rojo-viv); } .msg.note .kind { color: var(--ambar); } .msg.in .kind { color: var(--azul); }
.sys { text-align: center; font: 500 .74rem var(--mono); color: #6f6f78; padding: 2px 0; }
.sys span { background: var(--noir); padding: 0 10px; position: relative; }
.sys::before { content: ""; display: block; height: 1px; background: var(--linea); position: relative; top: .7em; }
.atts { display: flex; flex-wrap: wrap; gap: 6px; margin-top: 10px; }
.atts a { font: .76rem var(--mono); padding: 5px 9px; border-radius: 6px; background: var(--noir); border: 1px solid var(--linea-2); }
.atts a:hover { border-color: #fff; }
details.quoted { margin-top: 8px; font-size: .78rem; color: var(--tenue); }
details.quoted summary { cursor: pointer; font-family: var(--mono); }
details.quoted pre { white-space: pre-wrap; font-family: var(--sans); margin-top: 8px; padding-left: 10px; border-left: 2px solid var(--linea-2); }

.composer { margin-top: 6px; }
.composer .tabs { display: flex; gap: 2px; margin-bottom: -1px; }
.composer .tabs button { border: 1px solid var(--linea); border-bottom: 0; background: transparent; color: var(--tenue); padding: 9px 16px; border-radius: 9px 9px 0 0; font: 600 .84rem var(--sans); cursor: pointer; }
.composer .tabs button.on { background: var(--noir-2); color: #fff; }
.composer .tabs button.on.note { color: var(--ambar); }
.composer .box { background: var(--noir-2); border: 1px solid var(--linea); border-radius: 0 12px 12px 12px; padding: 14px; }
.composer textarea { min-height: 130px; background: var(--noir); }
.composer .row { display: flex; gap: 10px; align-items: center; justify-content: space-between; flex-wrap: wrap; margin-top: 10px; }
.composer .row select { width: auto; padding: 7px 30px 7px 10px; font-size: .84rem; }
.composer .hint { font-size: .78rem; color: var(--tenue); }
.suggest { margin-top: 14px; border: 1px solid rgba(16,199,74,.3); background: rgba(16,199,74,.04); border-radius: 12px; padding: 14px; }
.suggest h4 { font-size: .85rem; color: var(--verde-viv); margin-bottom: 8px; font-family: var(--mono); font-weight: 500; }
.suggest .item { display: flex; justify-content: space-between; gap: 10px; align-items: center; padding: 7px 0; border-top: 1px solid var(--linea); font-size: .88rem; }
.suggest .item:first-of-type { border-top: 0; }

.meta { display: flex; flex-direction: column; gap: 14px; position: sticky; top: 80px; }
.meta .field { margin-bottom: 0; }
.meta select { padding: 8px 30px 8px 10px; font-size: .86rem; }
.dates { display: grid; gap: 0; font-size: .84rem; }
.dates div { display: flex; justify-content: space-between; gap: 10px; padding: 8px 0; border-top: 1px solid var(--linea); }
.dates div:first-child { border-top: 0; }
.dates span { color: var(--tenue); }
.dates b { color: #fff; font-weight: 500; text-align: right; font-family: var(--mono); font-size: .78rem; }
.actions-col { display: grid; gap: 8px; }
.client-card { font-size: .88rem; }
.client-card b { color: #fff; display: block; }
.client-card a { color: var(--tenue); word-break: break-all; }

/* Base de soluciones */
.kb-list { display: grid; gap: 10px; }
.kb-item { display: block; padding: 16px 18px; border: 1px solid var(--linea); border-radius: 12px; background: var(--noir-2); transition: border-color .15s, transform .15s; }
.kb-item:hover { border-color: var(--linea-2); transform: translateY(-1px); }
.kb-item h4 { font-size: 1rem; margin-bottom: 6px; }
.kb-item p { font-size: .86rem; color: var(--tenue); display: -webkit-box; -webkit-line-clamp: 2; -webkit-box-orient: vertical; overflow: hidden; }
.kb-item .foot { display: flex; gap: 14px; align-items: center; flex-wrap: wrap; margin-top: 10px; font: .74rem var(--mono); color: var(--tenue); }
.article { max-width: 860px; }
.article h1 { font-size: 2rem; margin: 10px 0 14px; }
.article .prob { padding: 14px 16px; border-left: 3px solid var(--ambar); background: rgba(245,165,36,.05); border-radius: 0 9px 9px 0; margin: 18px 0; white-space: pre-wrap; color: #e6dcc8; }
.article .sol { padding: 18px; border-left: 3px solid var(--verde); background: rgba(16,199,74,.05); border-radius: 0 9px 9px 0; white-space: pre-wrap; font-size: .95rem; }
.article .lbl { font: 500 .7rem var(--mono); letter-spacing: .12em; text-transform: uppercase; color: var(--tenue); margin-top: 22px; }

.usage { height: 8px; background: var(--noir-4); border-radius: 99px; overflow: hidden; margin-top: 8px; }
.usage div { height: 100%; background: linear-gradient(90deg, var(--rojo), var(--rojo-viv)); border-radius: 99px; }
.addr { display: flex; gap: 8px; align-items: center; flex-wrap: wrap; font-family: var(--mono); font-size: 1rem; color: #fff; background: var(--noir); border: 1px dashed rgba(225,6,0,.5); padding: 12px 14px; border-radius: 9px; }
.addr span { flex: 1; min-width: 0; overflow-wrap: anywhere; font-size: .9rem; }
.ok { color: var(--verde-viv); } .warn { color: var(--ambar); } .bad { color: var(--rojo-viv); }
.plan-cards { display: grid; grid-template-columns: repeat(auto-fit, minmax(150px, 1fr)); gap: 10px; }
.plan-cards button { text-align: left; cursor: pointer; border: 1px solid var(--linea-2); border-radius: 10px; background: var(--noir); color: var(--texto); padding: 14px; font: inherit; }
.plan-cards button.on { border-color: var(--rojo); box-shadow: 0 0 0 3px rgba(225,6,0,.18); }
.plan-cards b { display: block; font-family: var(--display); color: #fff; }
.plan-cards span { font: .8rem var(--mono); color: var(--rojo-viv); white-space: nowrap; }
.plan-cards small { display: block; color: var(--tenue); font-size: .75rem; }
.muted { color: var(--tenue); font-size: .86rem; }
.list-plain { list-style: none; display: grid; gap: 6px; font-size: .88rem; color: var(--tenue); }
.list-plain li::before { content: "→ "; color: var(--rojo); }
.list-plain code, .muted code { font-family: var(--mono); color: #fff; font-size: .9em; }

/* Modal y avisos */
.modal-back { position: fixed; inset: 0; z-index: 100; background: rgba(0,0,0,.65); backdrop-filter: blur(4px); display: grid; place-items: center; padding: 16px; }
.modal-back[hidden] { display: none; }
.modal { width: 100%; max-width: 560px; max-height: calc(100vh - 32px); overflow-y: auto; background: var(--noir-2); border: 1px solid var(--linea-2); border-radius: 14px; padding: 24px; box-shadow: var(--shadow); animation: riseIn .25s ease both; }
.modal h2 { font-size: 1.25rem; margin-bottom: 18px; }
.modal .foot { display: flex; justify-content: flex-end; gap: 10px; margin-top: 8px; }
.modal .err { color: var(--rojo-viv); font-size: .85rem; min-height: 1.2em; margin-bottom: 6px; }
.row2 { display: grid; grid-template-columns: 1fr 1fr; gap: 12px; }
.check { display: flex; gap: 10px; align-items: flex-start; font-size: .88rem; color: var(--texto); cursor: pointer; margin-bottom: 12px; }
.check input { width: auto; margin-top: 4px; accent-color: var(--rojo); }
.toast { position: fixed; bottom: 22px; left: 50%; transform: translateX(-50%) translateY(20px); opacity: 0; pointer-events: none; z-index: 200; background: #fff; color: var(--noir); font-weight: 600; font-size: .88rem; padding: 11px 18px; border-radius: 9px; box-shadow: var(--shadow); transition: opacity .2s, transform .2s; max-width: calc(100vw - 32px); }
.toast.show { opacity: 1; transform: translateX(-50%); }
.toast.error { background: var(--rojo); color: #fff; }
.loading { color: var(--tenue); font-family: var(--mono); font-size: .85rem; padding: 30px 0; }
.loading::before { content: "// "; color: var(--rojo); }

@media (max-width: 1280px) { .kpis { grid-template-columns: repeat(3, minmax(0,1fr)); } }
@media (max-width: 1100px) { .ticket-layout { grid-template-columns: 1fr; } .meta { position: static; } .g3, .g-wide { grid-template-columns: 1fr; } }
@media (max-width: 860px) {
  .shell { grid-template-columns: 1fr; }
  .side { position: fixed; z-index: 90; left: 0; top: 0; width: 260px; transform: translateX(-100%); transition: transform .2s; box-shadow: var(--shadow); }
  .side.open { transform: none; }
  .burger { display: block; }
  .top { padding: 0 16px; }
  .content { padding: 18px 16px 50px; }
  .banner { margin: 12px 16px 0; }
  .g2, .plan-cards, .row2 { grid-template-columns: 1fr; }
  .kpis { grid-template-columns: repeat(2, minmax(0,1fr)); }
  .toolbar input, .toolbar select { min-width: 0; flex: 1 1 140px; }
  .top-actions .btn { padding: 8px 11px; font-size: .8rem; }
}

/* Chat de la sesión remota */
.chat-log { max-height: 320px; min-height: 120px; overflow-y: auto; padding: 12px; display: grid; gap: 8px; align-content: start; font-size: .88rem; }
.chat-log div { padding: 8px 11px; border-radius: 9px; background: var(--noir-3); max-width: 88%; white-space: pre-wrap; word-break: break-word; justify-self: start; }
.chat-log .me { justify-self: end; background: rgba(225,6,0,.18); }